To make a reservation you may call Wise Vacations directly at 1.866.785.8904 or fill out our online reservation request form.

Short Term Reservations

Reservations for 2 nights or longer are accepted on most properties. There are no arrivals or departures on a Saturday. New Years has a 4 night minimum stay starting December 28th.

Payments may be made by credit card, money order, bank check, and electronic transfer only. Call a reservationist at 1.866.785.8904 if you wish to use electronic transfer. No Personal Checks will be accepted on any reservation.

Any and all credit cards used for the reservation must be presented upon check in for imprint and signatures.

Deposits

For stays booked more than 30 days prior to arrival: 50% of the base rent, and the booking fee is due within five days of making the reservation. The balance of rent, tax, service fee, and any other add on items are due 30 days before the date of arrival. Final payment is automatically charged on the same credit card used for the initial deposit on the due date unless other arrangements are made. *Any reservation including nights of 12/28 - 1/1 will fall under the New Years policies.

For stays booked less than 30 days prior to arrival: payment is due in full upon booking.

Holidays

For New Years holiday reservations, an initial deposit of 60% of the base rent will be due 5 days of booking. The final payment is due by November 1, 2008.

No extensions. New Years reservation booked after November 1, 2008 are due in full at the time of booking.

These nights are 12/28/08 - 1/1/09. See below for security deposit requirements and New Years has no Cancellation Protection.

Damage

In most cases, you will be not be required to provide either a cash damage deposit or a credit card authorization. Wise will protect you and your party from risk of charges related to accidental damage to the rental home during your stay, as long as the damage is not willful, wanton or a result of gross negligent behavior (excludes damage by a pet). This damage waiver does NOT cover intentional damage, theft, excessive cleaning, or any damage or flea infestation caused by pet.

If an accident happens, report the details to the front desk during your stay, or at checkout. You must notify our office of damages or losses during your occupancy or the protection plan will be void and you will be responsible for any damages.

Changes

Changes to any confirmed (deposit has been received) reservation booked directly with Wise, excluding reservations booked through the Killington Travel Service, will fall under the Cancellation Program. Changing dates, property or length (if the number of nights is being reduced) of stay is considered a cancellation and would fall under the Cancellation Program. Changes are subject to availability. Rates would be adjusted for the new dates and/or property.

Cancellation

If you need to Cancel, we allow our guests to cancel up until noon the day before arrival with a full refund less the amount of the Cancellation fee and booking fee. There is no refund for unused time that is a result of late arrivals, early departures or no shows. There are no cancellations during the New Years holiday. If you cancel your New Years reservation, you will forfeit all deposits. Wanting to switch a property will also fall under this cancellation. We will try to rebook the property. If we rebooked the property in full, we will refund your payments made less a $500 cancellation/rebooking fee to the guest.

Cancellations must be received by fax to 802-773-4183 or email.

Arrival/Departure

Check in time is 5pm or later during the winter season (Nov. 1 - April 30) and 4pm or later during the summer months (May 1 - Oct 31). Request for early arrivals are accepted when possible but never guaranteed. Late Check-in: Guests check in at Wise Vacations' office on the Killington Access Road before proceeding to the rental property. If you are checking in after the office has closed we will leave your Check In Packet in the locked box on the porch outside our office. Please use the phone to dial the 24 hour answering service (the number is posted by the phone). Provide the service with the last name on the reservation and they will give you the combination of the locked box. The Check In Packet includes keys, a map, and guest registration for your signature. If a friend arrives before you, they may pick up the keys by following the same directions. Please have them sign the registration. Please keep in mind that whoever checks in first (be it in the office or after hours) receives the keys and directions, therefore if there are more guests in the party arriving separately at a later time, they should proceed directly to the rental property following the directions provided in your confirmation email when you booked.

Check out time is 11am or earlier. If time permits late checkouts may be possible for an extra fee. Unauthorized use of a unit after 11am will result in a charge of $75 per hour.

Key Policy

Two keys are given out for each rental property. Upon departure, we ask that you return both keys to our office. For your convenience we have a Key Drop box outside on the porch.

Pet Policy

Some of our properties do permit pets with a $250 non-refundable Pet Fee. If a property accepts pets, it will be noted in the Property "Overview" section of the property page.

FAQs

Question: What day of the week can we arrive?

Answer: With the exception of Saturdays during the winter full season, you may arrive or depart on any day of the week.

Question: What is the most cost effective way to book my lodging?

Answer: You can save money in the winter by staying during the midweek (Sunday Thursday nights); staying during early and late winter (Nov to Mid-Dec and Mid-March to April); buying a lodging package or activity package. The highest rates fall on the weekends and Christmas/New Years holiday.

Question: Can we bring the family pet?

Answer: Only if you have rented a property that permits pets- some of the units at The Resort allow pets. You will need to have advance permission and remit a non-refundable pet fee of $250.

Question: Do you have daily maid service?

Answer: We do not provide daily maid service, however, we do employ housekeepers to set up the unit for your arrival and clean after your departure. You can arrange for daily housekeeping at an extra charge (approximately $30 per hour). We also stock supplies like paper towels, trash bags, toilet paper, bar soap, etc., but you will need to bring your own laundry soap. Dishware and cookware are also provided.